Privacy Policy for TAX HISAAB

 

Last updated: 20th June 2025

1. Who we are

 

Tax Hisaab (“we”, “our”, “us”) provides messaging and customer-support services through WhatsApp Cloud API. Our registered address is DHA-II Islamabad. You can contact us at support@taxhisaab.com.

 

2. What information we collect

 

Category

Details

Source

Account data

Name, phone number, WhatsApp ID, profile photo

Supplied by the user or WhatsApp when you message us

Chat content

Messages, images, documents, voice notes you send to our WhatsApp number

Supplied by the user

Technical data

Device type, browser/user-agent, IP address, message timestamps, delivery/read receipts

Collected automatically by WhatsApp and our servers

Business records

Order numbers, invoices, support tickets linked to your phone number

Created by us during service delivery

 

3. How we use your information

 

  1. Service delivery – to receive, send and store WhatsApp messages you exchange with us.

  2. Customer support – to resolve questions and complaints.

  3. Order processing & invoicing – to confirm purchases and payments.

  4. Analytics – to improve response times and service quality (aggregated, no profiling).

  5. Legal compliance – to meet tax, accounting and anti-fraud obligations.

 

 

4. Legal bases for processing

 

We process personal data under one or more of the following bases:

  • Contract – handling enquiries and fulfilling orders.

  • Legitimate interest – monitoring and improving our services.

  • Consent – sending optional marketing messages (you may withdraw any time).

  • Legal obligation – retaining records required by law.

 

 

5. How we share information

 

  • Meta Platforms Ireland Ltd. – as the provider of WhatsApp Cloud API.

  • Payment or logistics partners – only when needed to complete an order (e.g. courier receives your name, phone and delivery address).

  • Professional advisers & authorities – auditors, lawyers, regulators where disclosure is required by law.

  • We never sell or rent your personal data.

 

 

6. Data retention

 

  • WhatsApp messages: 18 months after the last interaction, unless deletion is requested earlier.

  • Billing records: 7 years (tax law).

  • Deleted chat messages are removed from active systems within 30 days and from backups within 90 days.

 

 

7. International transfers

 

Our primary servers are located in Pakistan. WhatsApp Cloud API may process data in the United States; Meta relies on the EU–US Data Privacy Framework and Standard Contractual Clauses to safeguard transfers.

 

8. Your rights

 

You may request to access, correct, delete, or export your personal data, or object to certain processing. Contact support@taxhisaab.com; we will respond within 30 days.

 

9. Data-deletion requests

 

Send “DELETE MY DATA” to our WhatsApp number or email us. We will erase chat history (except records we must keep for legal reasons) and confirm completion.

 

10. Security

 

We employ encryption in transit (HTTPS/WebSocket TLS), role-based access controls, and regular penetration testing. No security measure is perfect, but we take industry-standard precautions to protect your data.

 

11. Children

 

Our services are not directed to children under 13. If we learn we have collected such data, we will delete it promptly.

 

12. Changes to this policy

 

We may update this policy from time to time. 

 

13. Contact

 

Questions? Email us at support@taxhisaab.com.